Cancellation & Refund Policy

Cancellation & Refund Policy:

Thank you for choosing our services! We want to ensure that you have a satisfying experience with us. This Cancellation & Refund Policy outlines the terms and conditions for canceling services and requesting refunds. By using our services, you agree to comply with this policy.

Cancellation:

1. Service cancellation requests must be made within 2 hours from the scheduled service date.
2. To cancel a service, please contact our customer support team via phone (+91 9960565538) and provide your order details & reason of cancellation.
3. Cancellation requests received after the specified time period may not be eligible for a refund, subject to our discretion.
4. In case the cancellation is accepted, any payments made will be refunded within 30  business days using the original payment method.

Refunds:

1. Refunds are processed based on the type of service and the circumstances surrounding the cancellation.
2. If the cancellation is made within the specified time period, you may be eligible for a full or partial refund, subject to our assessment.
3. Refunds are generally issued to the original payment method used for the transaction.
4. In certain cases, refund amounts may be subject to deductions for any non-refundable expenses incurred by us, such as processing fees or third-party costs.
5. We reserve the right to refuse a refund if the cancellation request does not comply with our policy or if there is evidence of fraudulent activity.

Exceptions:

1. Some services may have specific terms and conditions regarding cancellations and refunds. These terms will be communicated to you during the booking process or in the service agreement.
2. In cases where services are canceled due to unforeseen circumstances or reasons beyond our control, such as natural disasters or government regulations, refunds may be subject to alternative arrangements or limitations.

TERM & TERMINATION:

Term. This Agreement will commence on the Effective Date and shall continue and will continue in full force and effect for month to month with 45 days of notice.

Termination. This Agreement shall automatically terminate by a party providing 45 days’ written notice to the other party. If either party fails to comply with a material term of this Agreement, the other party may terminate this Agreement on written notice to the non-compliant party. Examples of a “material breach” by you are if you (i) fail to maintain customer satisfaction, or to comply with the terms of a Transaction Document (for example, if you fail to pay an invoice or to meet your obligations under a statement of work), (ii) repudiate this Agreement, or (iii) make any material misrepresentations to Company. 

(c) Effect of Termination. The client shall pay Orion for all services rendered and work performed up to the effective date of termination. Accordingly, Orion will send to the Client a final bill for the last month of service prorated by the number of days of service for the respective month prior to termination. The client shall pay the invoice within ten (10) days of receipt.

(d) Return of Proprietary or Confidential Information. Within ten (10) days after the termination or expiration of this Agreement, each party shall return to the other all Proprietary or Confidential Information (defined below) of the other party (and any copies thereof) in the party’s possession or, with the approval of the party, destroy all such Proprietary or Confidential Information.